All orders placed before 9am Monday to Friday on aurarose.com.au will be dispatched that same day.
You should receive online orders within 5-7 working days for all Australian orders. If there is any issue with your order, our customer service team will contact you by email and advise you of the updates.
Please note: During the busy SALE period we will do everything we can to dispatch your order so that it is received within 5-7 working days, however orders may be delayed due to very high volume of orders.
Online orders will be dispatched within 2 days for orders placed outside of Australia. On occasion, some shipments may take longer to arrive when clearing customs.
Please note: Some countries will charge an extra fee for taxes and duties. This is basically a processing fee when shipment requires a formal clearance and when duties & taxes are invoiced and paid by the courier on the customer’s behalf.
Postage & Handling Charges
Aura Rose International offers FREE STANDARD SHIPPING on all retail orders over $70 within Australia only.
DELIVERY WITHIN AUSTRALIA (Retail customers only)
Spend up to $70 – Standard shipping $9.95
Spend up to $70 – Express Post $14.95
Spend $70 or more – Standard Shipping FREE
Spend $70 or more – Express Post $5.00
DELIVERY TO NEW ZEALAND (Retail customers only)
A flat rate of $15 will be charged as a delivery fee.
DELIVERY OUTSIDE AUSTRALIA (Retail customers only)
A flat rate of $31 will be charged as a delivery fee.
WHOLESALE CUSTOMERS DELIVERY
All delivery charges calculated at at cart by Australia Post API.
Please note: extra freight charges may apply for high quantity or extra volume orders. In this case, we may contact you to arrange payment of extra freight.